With Drift + Zendesk, automating your customer support experience has never been easier.
Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster customer relationships.
Automating your customer support experience has never been easier. By integrating Drift with Zendesk, your customers can instantly get answers to their support questions, create a service ticket, or live chat with a rep in the same platform they used as prospects! When a customer uses the bot to ask a question, the bot will search your Zendesk knowledge base and deliver the top results right through the Drift chat. Still want to talk to a human? A support ticket can be created right though chat. By deflecting to the knowledge base, your reps will have more time to focus on high priority tickets, or jump into the live chat at any time. Hello answers, goodbye wait time
Set up an automated workflow, complete with custom welcome messages for your customers. From article lookups to ticket creation, you’ll serve customers faster and optimize your team’s workload.
From prospect to valued customer, you can deliver the same user experience across the customer’s journey with Drift chat.
Reduce wait time for customers by surfacing relevant articles from your Zendesk knowledge base right in Drift chat, or have support reps jump into chat directly.
When customers still need help and want to talk to a representative, they can create support tickets directly within your Bot flow.
Deflect commonly asked questions by having the bot deliver relevant articles from the knowledge base to help your customers solve their problems.